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Frequently Asked Questions

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If you have any questions, kindly refer to our FAQ section below. If you cannot find the answer you’re looking for, please feel free to reach out to us with your question.
 
 
 

At Adam’s Car & Limousine, we take immense pleasure in offering an extensive variety of vehicles meticulously tailored to cater to your unique requirements. Our fleet encompasses sophisticated and opulent 4-door sedans, roomy minivans, SUVs, stretch limousines, as well as larger passenger vans, sprinters, and buses of varying sizes. We are committed to providing this diverse assortment to accommodate all your transportation needs and guarantee your utmost contentment.

In general, a standard sedan is designed to comfortably seat up to four passengers, with a specific focus on accommodating three individuals. Regarding luggage capacity, the trunk of a sedan typically offers sufficient room for two standard-sized suitcases.

There will be no additional fee if the luggage can fit within the vehicle’s trunk. However, if any luggage item, such as a carry-on, suitcase, duffle bag, or box, needs to be placed inside the vehicle, there will be an extra charge of $10.00 per piece.

If all the luggage pieces are large in size, either a minivan or an SUV will be required.

The available vehicle for reservation will depend on the size of your pet. Generally, small pets can be accommodated in a regular sedan or midsize SUV. However, larger pets will require a bigger vehicle. Please ensure to inform us during the booking process as not all drivers are equipped to provide this service.

In accordance with legal regulations, children under the age of 8 must be safely seated in a car seat. Passengers have the option to either bring their own car seats or request Adam’s Limos to provide them for an additional fee.

Passengers who are under 18 years of age must be accompanied by an adult. The driver may request identification to confirm the passenger’s age.

The customary tipping range in the industry generally falls between 15% to 20%. However, the exact amount is ultimately up to your discretion and depends on your personal preference.

Not all airport journeys incur toll charges. In Manhattan, the typical toll fee for traveling to or from JFK or LGA airports is approximately $10.17. For trips involving EWR (Newark Airport), tolls start at $21.80. These toll fees apply to each segment of roundtrip reservations. If the driver encounters tolls on the return journey to the city, an additional charge will be included. It is important to note that the driver will choose the most appropriate route, taking into account factors such as traffic and weather conditions.

To ensure your utmost convenience, we offer a wide range of minivans for your selection. Our available options include popular models such as the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters. You have the flexibility to choose from these options based on your personal preferences, providing you with a comfortable and tailored experience.

Our partnered stretch limousines come equipped with TVs, DVD players, and CD players to enhance your experience. Whether you are celebrating proms, weddings, or any other special occasion, we specialize in providing all the essential amenities you need, excluding alcohol.

Certainly! If you intend to use your credit card for in-car payment, it is crucial to have the card in your possession and present it to the driver at the conclusion of the journey for processing. However, if you have already provided your credit card information and ID details during the reservation process, there is no need to physically present the card.
Certainly! We provide a convenient pre-paid option that allows for third-party payments. During the reservation process, you can enter your credit card details in the payment section and select the “All Inclusive” option to pre-pay for the ride on behalf of your guest. This enables you to smoothly use your credit card for payment and efficiently manage the transportation needs of someone else without any hassle.
If you have any inquiries about the pricing of stops during your journey, please don’t hesitate to contact us via phone, email, or text. The cost may vary depending on the nature and specific requirements of each stop. Our team is always available to assist you and provide the information you need.

To accommodate your travel needs with a surfboard, skis, or golf clubs, you can conveniently make a reservation for a minivan, large passenger van, or SUV using our user-friendly online booking system.

Obtaining a receipt is a breeze even if you happen to forget to do so. Just get in touch with our customer support team through phone, email, or our website, and they will be delighted to promptly assist you with your request.
If you have lost an item inside a vehicle associated with Adam’s Car & Limousine, please contact our office for immediate assistance. We will swiftly coordinate with the driver and relevant departments to help locate the item. However, please note that we cannot take responsibility for any belongings left behind. We will make every possible effort to recover your item, and if successful, we will contact you to arrange its return. Alternatively, we can assist with delivering the item to you, but please be aware that additional charges may apply based on the distance involved.

At Adam’s Car & Limousine, we have a grace period of 10 minutes following the scheduled pickup time, during which no waiting time charges will be incurred. However, if the delay extends beyond 15 minutes, waiting time charges will be applied for the entire duration of the delay. To provide further clarification, let’s examine a couple of examples:

Example 1: If the scheduled pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will be applicable.

Example 2: If the scheduled pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be applied. The waiting time fee is calculated based on an hourly rate that is prorated according to the specific vehicle class.

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About Adam's Limousine

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